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Frequently Asked Questions
Warranty
Goods & Services provided are assured of its intended purposes & reliability.
Substitution
- YS Hamper Classic Sdn. Bhd. reserves the right to substitute any product(s) & design that are out of stock with another product(s) & design with equivalent or higher in value.
- Prices are subject to change on festive seasons such as Chinese New Year, Hari Raya, Deepavali, Christmas, etc.
Payment By Cheque
If you would to use cheque for your payment, please make it payable to YS Hamper Classic Sdn Bhd and post it to us at:
Neomisen Classic Elements Sdn Bhd (fka YS Hamper Classic Sdn Bhd)
23 & 25, Jalan Mega 1/4,
Taman Perindustrian Nusa Cemerlang,
79200 Nusajaya, Johor, Malaysia.
Or we can collect it personally.
Payment By Bank Transfer
Please deposit your payment to the following bank accounts of YS Hamper Classic Sdn Bhd.
| Bank | Account No. |
|---|---|
| Ambank | 069 202 202 0446 |
| Maybank | 5012 0861 2433 |
| Public Bank | 3184 801 232 |
For verification of payment, kindly please fax or scan and email the deposit slip to us at 607-5853339 and customerservice@yshamper.com
Damage or Expired Product(s)
This condition only applies to our direct billing party/parties. It is advisable to report damaged or expired item(s) in the hamper(s) within 3 days after you received the hamper. The arrival of the hamper at your place is to be counted as the first day. Photo-taking of the damaged or expired food products shall be performed and email to customerservice@yshamper.com.
Please do make sure that you DO NOT DISPOSE the damaged or expired product(s) as we will need it/those for the exchange of new equivalent product(s) to you.
We, YS Hamper Classic Sdn. Bhd., reserve the rights to execute or not to execute the exchange for a new product at our sole discretion.
Delivery Information
We provide free delivery to Selected Area if the total amount is above RM250 and a minimum delivery fee of RM15 if the selling price is lesser than RM250.
*For selected area, please check the free delivery zone at below.
In West Malaysia, for areas not listed in our free delivery zones, there will be a minimum delivery surcharge of RM25, if the selling price is below RM250 (deliver to one address). Whereas, if the selling price is above RM250 (deliver to one address), and we will provide you with a free delivery to any address in West Malaysia.
For deliveries to Singapore, please contact our customer service for more information.
We don't have delivery service to East Malaysia
Free Delivery Zones Nusajaya, Gelang Patah, Skudai, Johor Bahru, Kulai, Senai.
Estimated time needed for us to deliver your orders to your doorsteps is as follows:
| Area | Estimated Time |
|---|---|
| Free Delivery Areas | 3 - 5 working days |
| West Malaysia & Singapore | 5 - 7 working days |
| East Malaysia | Not available |
The above stated estimated delivery time shall remain as a reference. Actual time needed for delivery might be shorter as well as longer than the above stated.
We, YS Hamper Classic Sdn. Bhd., will not be held responsible for delivery lead time due to unforeseen circumstances.
Exchange & Refunds
All goods sold are non-exchangeable and non-refundable.
Non-acceptance of Order
Order(s) will be deemed accepted unless we have notified you that we do not accept your order.
Non-acceptance of an order may be a result of one of the followings:
- The product(s) that you have ordered is no longer available
- Our inability to obtain authorization or confirmation from your payment
- The indicated price of a product is found to be inaccuracy